IronPulseX Refund Policy: Eligibility, Returns and Timing
Quick answerYou can ask for an IronPulseX refund within 60 days of purchase by calling +1 (720) 619-8477 with your order ID. Mail the bottles by tracked post, which you pay for, to 1585 Broadway, Floor 19, New York, NY 10036, with your name, email and order ID inside. The refund is sent 3-5 business days after the return is credited.
IronPulseX refund policy at a glance
This policy sets out how refunds work for IronPulseX orders placed through the authorized seller. The table gives every term in one place. The sections below explain each one.
| Term | Policy |
|---|---|
| Refund window | 60 days from the purchase date |
| Who it covers | Orders placed through Myironpulsex, the U.S. stocking partner for IronPulseX |
| How to request | By phone: +1 (720) 619-8477, 7:00am-9:00pm, 7 days a week |
| Returns address | 1585 Broadway, Floor 19, New York, NY 10036 |
| Inside the parcel | Full name, email and order ID |
| Return shipping | Paid by the buyer, tracked service required |
| Refund sent | 3-5 business days after the return is credited |
| Shows on your card | Usually 5-10 days after it is sent |
| Refund method | Back to the card used for the order |
The money-back guarantee page explains the same window from a buyer's point of view, with sample dates.
Who is eligible for a refund?
You are eligible if you bought IronPulseX through the authorized seller and you ask within 60 days of the purchase date. The 2, 3 and 6-bottle packs are all covered on the same terms.
You do not have to give a reason. The policy is about your purchase, not about proving a result. Orders from marketplaces, resellers or stores follow the rules of whoever sold them. See where to buy IronPulseX for the authorized channel.
The window is measured from the purchase date shown in your order email. A request made on day 61 falls outside this policy. If you are close to the limit, call as early in the day as you can.
How do you request a refund?
Request a refund by calling the order desk at +1 (720) 619-8477. The desk is open 7:00am-9:00pm, 7 days a week. Have your order ID ready, from the order confirmation email.
The desk confirms your order, the return details and anything the parcel should contain. Make a short note of the date, the time and the name of the person you spoke with.
Calls are the fastest route because the desk can see your order while you talk. The five steps below are the full process, from the call to the credit.
Call the order desk
Within 60 days of purchase, call +1 (720) 619-8477 (7am-9pm, 7 days) with your order ID and ask for a refund.
Pack the return
Place the bottles in a sturdy box. Add a note with your full name, email and order ID.
Ship it tracked
Send the parcel to 1585 Broadway, Floor 19, New York, NY 10036 with a tracked service. The buyer pays this postage.
Keep the tracking number
Save the receipt and tracking number until the refund shows on your card.
Wait for the credit
The refund is sent 3-5 business days after the return is credited, then takes 5-10 days to post to your card.
Where do returns go, and what goes inside?
Mail returns to:
1585 Broadway, Floor 19, New York, NY 10036
This is the returns address. It is not the office address at 387 Park Avenue South, so do not send parcels there.
Inside the box, include a note with three details: your full name, the email used for the order and your order ID. The note lets the returns team match the parcel to your purchase. Ask the desk whether opened or empty bottles should go back too.
Who pays for return shipping?
The buyer pays return shipping. You choose the carrier, but it must be a tracked service. Tracking is your proof that the parcel arrived in New York.
Keep the postage receipt and tracking number until the refund reaches your card. Return postage is not refunded. Whether the original shipping charge is refunded has not been published, so ask the desk during your call.
When will you get your money back?
The refund is sent 3-5 business days after the return is credited. Your card issuer then takes about 5-10 days to post it. The whole process, from mailing the parcel to seeing the credit, can take two to three weeks or more.
- Day 0
You call the order desk and then mail the parcel by tracked service.
- Transit
The parcel travels to the returns address. Time depends on the carrier you chose.
- Return credited
The returns team receives the parcel and credits the return to your order.
- 3-5 business days later
The refund is sent back to the card used for the order.
- 5-10 days after that
The credit appears on your card or wallet statement.
Business days exclude weekends and public holidays. A return credited on a Friday may not be sent until the middle of the next week. If nothing has posted after the full period, call the desk with your return tracking number.
What happens with damaged or wrong items?
Call the order desk as soon as you spot the problem. Damaged, leaking, unsealed or wrong items should be reported right away, not saved for the end of the window.
Damaged in transit
Photograph the box and bottles before unpacking further. Keep all packaging until the desk replies.
Wrong pack or item
Leave the bottles sealed. Tell the desk what you ordered and what arrived.
Broken seal
Do not eat from a bottle with a broken or missing seal. Set it aside and report it.
Lot looks different
Compare it with the reference lot IRO-26/MY-6247. Note what differs, then call the desk with your order ID.
The batch verify page shows how to read the lot. The desk tells you how a damaged or wrong item should be returned.
Can you cancel an order?
Call the order desk at +1 (720) 619-8477 as soon as possible. If the order has not shipped, the desk can tell you whether it can still be stopped.
Once an order has shipped, it becomes a return. You then follow the refund steps on this page. The shipping page explains tracking and delivery.
What about chargebacks and card disputes?
Please call the order desk before you contact your bank. Many refund questions can be answered in one call with your order ID.
A chargeback opens a separate dispute with your card issuer. If a refund is already in progress, both processes can slow each other down. Your bank's dispute process is still there if the desk cannot solve the problem.
Keep a record
Keep your order email, return tracking number and call notes together. They answer most questions from the desk or your bank.
How do you reach the right team about a refund?
Refunds, returns and cancellations go to the order desk at +1 (720) 619-8477. You can also email [email protected] about an order.
The website inbox, [email protected], handles questions about this site only, Mon-Fri 9:00am-5:00pm ET. It cannot look up or refund orders. Every contact is on the contact page.
IronPulseX refund policy FAQ
What is the IronPulseX refund window?
60 days from the purchase date. Your request by phone should reach the order desk inside that window.
Can I request a refund by email?
Refund requests start with a phone call to +1 (720) 619-8477. You may email [email protected] about an order, but the website inbox cannot see orders.
What should I put inside the return parcel?
Your full name, the email used for the order and your order ID. Without them, the return may be hard to match to your purchase.
Is return shipping refunded?
No. The buyer pays tracked return shipping. For damaged or wrong items, ask the desk how the return should be handled.
When will the money reach my card?
The refund is sent 3-5 business days after the return is credited. Card issuers then take 5-10 days to post it.
Can I cancel an order that has not shipped?
Call the order desk as soon as possible with your order ID. The desk can tell you whether the order can still be stopped.
Should I file a chargeback with my bank?
Call the order desk first. A dispute can run alongside a refund and slow both down. Your bank's own process is there if the desk cannot solve the problem.
Does this policy cover marketplace orders?
This policy covers orders placed through the authorized seller. Orders from other sellers follow that seller's rules.
Order IronPulseX with a 60-day refund window
Every pack from the authorized seller is covered by the same refund policy. Questions about returns? Call +1 (720) 619-8477, 7 days a week.
